At FlashScent (www.FlashScent.com), we are committed to providing high-quality, authentic products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Please read our policy carefully before placing an order.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
Item must be unused, unopened, and in its original packaging
Item must be in the same condition that you received it
Return request must be initiated within 14 days of delivery
Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene, safety, and regulatory reasons, the following items are non-returnable and non-refundable:
Opened or used perfumes / fragrances
Electronic vaping devices that have been opened or used
E-liquids / vape juices
Clearance or final sale items
Gift cards (if applicable)
We take product safety and customer protection seriously, especially for sealed and personal-use items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Order number
Photos of the product and packaging
Description of the issue
Once verified, we will offer a replacement, store credit, or refund depending on the situation.
Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method
Processing time: 5–10 business days, depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Age-Restricted Products Notice
FlashScent complies with all applicable U.S. laws and regulations regarding age-restricted products.
Certain items, including vaping products, are strictly intended for customers 21 years of age or older. Returns or refunds may be denied if products are found to be purchased in violation of applicable laws.
